Have questions? You're in the right place! We've compiled a list of the most common questions our clients ask. This FAQ section is designed to make your experience smoother and more enjoyable.
Fees for a Clinical Counsellor are $160+GST for a 60-minute counselling session and $210+GST for a 90-minute counselling session.
We offer lower-cost counselling at $80+GST with a Practicum Student for a 60-minute counselling session. Practicum Students receive weekly supervision and support during their time with us.
Additional fees may apply for any file requests or additional documentation that requires your counsellor's support.
We require a credit card to book.
Your appointment time is reserved just for you. Late cancellation or missed visits leaves a hole in the therapist’s day that another client could have filled. As such, we require 48 hours' notice for cancellations or changes to your appointment. Clients who provide less than 48 hours' notice or miss their appointment will be charged the full session fee.
Health Insurance benefits may cover the cost of counselling or a portion thereof. However, the client must check with their benefits provider to see if they will cover the cost of "Clinical Counsellors or Psychotherapists." We encourage you to give your benefit provider a call to ask before engaging in counselling. Otherwise, the cost of counselling will be at your own expense.
We do not direct bill to benefit providers. You will receive a receipt after each session that includes all the information insurance needs to submit your claim.
Confidentiality is maintained per the Canadian Counselling and Psychotherapy Association(CCPA). However, there are exceptions and limitations to when information must be provided to others with or without your consent. Under the following conditions, We will be obliged to release information:
• If you have been directly referred by a Court of Law or a government agency such as Child and Family Services, a report or evaluation may be required regarding your progress.
• If you are involved in litigation of any kind now and in the future and inform the Court of the services you received from our agency (or are presently receiving), you may be waiving your right to keep your records confidential. You may wish to consult with your lawyer regarding such matters before you disclose that you have received counselling.
• If you threaten to harm yourself or someone else, and we believe your threat to be serious, we are obliged under law to take any actions necessary to protect people from harm. This may include disclosing confidential information to others.
• If we have reason to believe that any child abuse or neglect is occurring, we are obliged by law to report this to the appropriate government agency and authorities. The law is designed to protect children from harm and impose penalties for those who fail to report suspected child abuse.
We understand that events may occur between appointments that can be distressing, however we do not provide crisis counselling. If you need immediate support, please reach out to the following resources:
Calgary Emergency Serivces 9-1-1
Calgary Distress Center 24/7 Hotline Call or Text 403-266-4357
Kid's Help Phone
Text "CONNECT" to 686868
Alberta Mental Health Support
Mental Health Support in over 170 languages
Text "INFO" to 211
Canada Suicide Crisis Helpline - 24/7
Call or Text 9-8-8